IntelePeer, an end-to-end conversational AI platform provider, has entered into a strategic partnership with cloud-based dental software provider Planet DDS, according to a September 10, 2025, press release from the company. The collaboration, which will integrate advanced conversational AI and automation capabilities into the Planet DDS platform, is intended to help dental service organizations (DSOs) reduce costly no-shows and cancellations, streamline administrative workflows, and deliver a more connected, patient-centric experience. With this integration, DSOs will be able to deliver automated, timely communications that improve patient satisfaction while driving operational efficiency and measurable business results.
“Dental practices are under growing pressure to meet modern patient expectations while managing operational challenges like no-shows and last-minute cancellations,” says IntelePeer CEO, Frank Fawzi. “Through our integration with Planet DDS, we’re bringing AI-powered automation and intelligent communication to the forefront of dental care. This partnership empowers DSOs to reduce inefficiencies, streamline workflows, and deliver the kind of seamless, patient-first experiences that drive both satisfaction and sustainable growth for their practice.”
As a result of this partnership, DSO practices leveraging Planet DDS’ Denticon and Cloud 9 products will be able to automate routine tasks, includng sending appointment confirmations and reminders and rescheduling appointments, which improves efficiency by reducing administrative burden. DSOs will also be able to create revenue streams with features such as automated accounts receivable outreach, dynamic waitlist management, patient recall programs, and targeted marketing campaigns—all of which are designed to increase patient engagement and boost practices’ overall performance.
“Today’s dental service organizations face increasing pressure to deliver both exceptional patient care and operational efficiency—and that’s where innovation makes all the difference,” says Andrew Pullmann, vice president of account management, Planet DDS. “By integrating IntelePeer’s AI-powered platform with Planet DDS, we’re equipping our customers with the tools they need to meet modern patient expectations for seamless, technology-driven communication. This collaboration empowers DSOs to reduce no-shows, optimize appointment scheduling, and ultimately create a more connected, patient-centric experience.”
By leveraging world-class agentic AI, IntelePeer’s conversational AI platform facilitates the creation of communications-enabled workflows and AI agents that integrate seamlessly with practices’ existing processes. The platform offers many features, including the following:
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Personalized self-service capabilities based on prior patient interactions
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Real-time analytics to track and monitor interactions and performance as they happen
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AI agents that can respond and adapt to patient interactions in multiple languages and provide dynamic responses
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A fully integrated, omnichannel experience that automates voice, messaging, chat, and email interactions
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A Q&A knowledge base that enables accurate responses to thousands of questions
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A managed solutions team that delivers continuous improvement of automation rates and patient sentiment
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Patient satisfaction measurement tools
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Integration with other business tools and systems, enabling seamless real-time data flow and a more comprehensive view of operations
IntelePeer’s SmartAgent solution, which automates inbound interactions, helps medical practices and dental offices quickly and easily streamline front office responsibilities and empower self-service communications for a much faster ROI. With SmartAgent, dental providers can manage spikes in call capacity and engage patients with conversational AI appointment management and reminders. In addition to reducing front office or contact center costs, this helps to optimize schedules and revenues while strictly adhering to compliance measures. SmartOffice, which offers multifacility practices unparalleled automation and enhanced interaction resolution, allows routine patient interactions to be addressed without the need for human intervention. This enables staff to spend more time focusing on more complex patient needs.
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